Yesterday I wrote a post about a disappointing spa stay, and about the letter I mailed to the hotel. Guess what, today I got a call from the hotel manager. He was extremely sorry, and he thanked me over and over again for writing the letter. "We're going to learn from this", he said. Actually, the whole staff had got a copy of my letter, and they were going to have a meeting, going over every single point. He's going to email me shortly, and there will be a recompense of some sort.